Refund Policy

Last Updated: 24th June 2024
At FlapaBayBnB.com, we strive to ensure that our users have a positive experience. This Refund Policy outlines the terms and conditions for refunds on our platform. By making a booking or listing an accommodation on FlapaBayBnB.com, you agree to this Refund Policy.
1. Definitions
1.1 Guest: A user who books an accommodation on FlapaBayBnB.com.
1.2 Host: A user who lists an accommodation on FlapaBayBnB.com.
1.3 Booking: A reservation made by a Guest for an accommodation listed on FlapaBayBnB.com.
1.4 Refund: The process of returning funds to a Guest or Host under certain conditions outlined in this policy.
2. Cancellation Policies
2.1 Guest Cancellations: Guests can cancel their bookings in accordance with the cancellation policy specified in the listing. The specific cancellation policy may vary by listing and will be clearly stated on the listing page. The general types of cancellation policies are:
Flexible: Full refund for cancellations made up to 24 hours before check-in. If the guest cancels less than 24 hours before check-in, the first night is non-refundable, but the remaining nights will be 50% refunded.
Moderate: Full refund for cancellations made up to 5 days before check-in. If the guest cancels less than 5 days before check-in, the first night is non-refundable, but the remaining nights will be 50% refunded.
Strict: 50% refund for cancellations made up to 7 days before check-in. No refund for cancellations made less than 7 days before check-in.
2.2 Host Cancellations: Hosts may cancel bookings in exceptional circumstances. If a host cancels a booking, the guest will receive a full refund, and the host may incur a cancellation fee.
3. Refund Process
3.1 Eligibility for Refunds: To be eligible for a refund, the cancellation must be made in accordance with the cancellation policy specified in the listing.
3.2 Refund Request: Guests must request a refund through their FlapaBayBnB.com account. Once the request is received, it will be reviewed and processed in accordance with this Refund Policy.
3.3 Processing Time: Refunds are typically processed within 5-10 business days. However, the exact timing may vary depending on the payment method and financial institution involved.
4. Special Circumstances
4.1 Unavailability of Accommodation: If the accommodation is unavailable or significantly different from the description in the listing, guests may be eligible for a full refund. Guests must report such issues to FlapaBayBnB.com within 24 hours of check-in.
4.2 Health and Safety Issues: If there are health and safety issues with the accommodation that were not disclosed in the listing, guests may be eligible for a refund. Such issues must be reported to FlapaBayBnB.com within 24 hours of check-in.
4.3 Natural Disasters and Unforeseen Events: In the event of natural disasters or other unforeseen events that prevent the booking from taking place, guests may be eligible for a refund. FlapaBayBnB.com will evaluate such cases on a case-by-case basis.
5. Non-Refundable Fees
5.1 Service Fees: Service fees charged by FlapaBayBnB.com are generally non-refundable. However, in certain circumstances, such as host cancellations or other issues attributable to FlapaBayBnB.com, service fees may be refunded at our discretion.
5.2 Payment Processing Fees: Any fees charged by third-party payment processors may be non-refundable. This will depend on the policies of the respective payment processor.
6. Contact Us
If you have any questions or need further assistance regarding our Refund Policy, please contact us at:
FlapaBayBnB.com
Email: reservations@flapabaybnb.com
By using FlapaBayBnB.com, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.